What does the AWS SLA guarantee?

The AWS Service Level Agreement (SLA) primarily guarantees a minimum uptime percentage for its services. This means that AWS commits to providing a certain level of availability for its services, which is typically expressed as a percentage. For instance, many AWS services guarantee 99.99% uptime, providing assurance to customers that their applications will be operational and accessible for the vast majority of the time. This commitment to uptime is crucial for businesses that rely on cloud services to ensure reliability and continuity of their operations.

In contrast, the other options do not align with the guarantees provided by the AWS SLA. There is no guaranteed unlimited data storage, as this aspect is subject to various factors, including service limits and billing. Additionally, technical support is not free, as AWS offers different tiers of support that typically come with associated costs. High-speed data transfers can depend on multiple factors including network conditions and configurations, rather than being a guaranteed aspect of the SLA. Thus, the primary objective of the AWS SLA is to provide assurances around service availability.