ACloud Guru Certified Cloud Practitioner Practice Exam

What is a key feature of the AWS Business Support Plan regarding response times?

1. Less than 15 minutes response for production system failures

2. Less than 1 hour response for production system failures

3. Less than 15 minutes response for business-critical system failures

4. Less than 24 hours response for production system failures

The correct answer is: Less than 1 hour response for production system failures

The AWS Business Support Plan is designed to provide customers with a responsive support experience, particularly for issues that impact production systems. A key feature of this plan is its commitment to providing a response time of less than 1 hour for production system failures. This means that when a customer encounters a critical issue that affects their production workload, AWS ensures that they can receive timely assistance to resolve the problem efficiently. This level of support is critical for businesses that rely on their AWS infrastructure to operate smoothly and maintain service availability. The one-hour response time is positioned between the more urgent support options — which cater to even more critical failures — and less immediate concerns, making it a balanced offering for businesses that need rapid support without requiring the highest tier of emergency response. In contrast, other options either indicate shorter or less specific response times that do not align with the defined offerings of the Business Support Plan, highlighting the importance of understanding the specifics of AWS support tiers.